You’ll then need to pop that code in giffgaff login when your new network provider requests it. Calls and texts are unlimited while you’re in the EU/EEA. You can ring up any standard rate number in the country you’re visiting, or back home to the UK, without worrying about extra charges. But heads up – there’s a fair usage policy to keep things fair for everyone. This means if you’re sending lots of texts or making lots of calls to lots of different numbers, you might hit that limit and lose access to roaming temporarily. If you’re a giffgaff member, check your dashboard under, “recent usage” to see when your free giffgaff-to-giffgaff calls and texts expire.

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Switching usually happens by 5pm on the day you requested your transfer but in some cases, it can take up to 9pm. Loss of service is minimal, but if you do lose service, you should be back up and running by 9pm. As of September 2015, all of Giffgaff’s “goodybags”[39] come with 4G data included at no extra cost. If the user doesn’t have a 4G ready device or is not in a 4G area, the device will connect to O2’s 3G or 2G network instead.

How Do I Access My Voicemail?

Connect panel and members of the public, conducted in January 2025. When you’re roaming around the EU/EEA, you get 5GB of data included from your plan – that’s 5GB per plan, not per month or per visit. So, whether you pop over for a quick trip or a longer stay, that 5GB is yours to use however you like while you’re there. Calls to check your voicemail are included in your plan, or are 8p per call if you’re using credit.

Travelling With Your Phone Abroad

If you run out of data before the end of the month, you can start your next plan early. If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. Giffgaff claims that its team of members allows you to get help at any time, day or night, unlike big mobile networks’ call centres, which are only open at certain times. This should mean there’s no need to wait in long call centre queues, either.

You can also buy a phone from Giffgaff – but again, this works in a different way from normal. You buy an unlocked, Sim-free handset that you pay for on a monthly basis through a finance deal, and then combine this with a goodybag of your choice. But, as the phone is unlocked, you’re free to switch to a deal from another provider at any time. Giffgaff offers one month rolling or 18 month contracts, all with unlimited calls and texts. View a selection of Giffgaff deals below and click ‘show more’ to browse. If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number.

If you need an extra hand adding credit or have accidentally added credit to your account, reach out to one of our lovely agents. It’s important to keep in mind that you may need to pay an early termination fee if you are cancelling your contract outside of the 14-day cooling-off period. You’ll need to log in to your dashboard, head over to the ‘personal settings’ and then to the ‘my payments’ section. Click on ‘my contracts’ and then click on ‘cancel contract’. If you’re struggling to transfer your number, please contact one of our agents who will be happy to help.

This means that when your current plan finishes, you’ll get a new one right away with no interruptions. How a recurring plan works on giffgaff, including automatic renewals, setup, management, and ensuring uninterrupted service. Roaming Like at Home service allows members to go abroad to the EU and selected destinations and use their plan’s or credit as they would here in the UK at no extra cost. Members can use this service as long as their Roaming eligibility is on. If you’re still having trouble logging in to the app, you can also log onto your account through your phone’s browser. Our aim is always to respond to complaints within 5 business days You’ll be kept informed of the expected timeframe.

If any of the above has happened or you suspect your giffgaff account might have been compromised please follow the steps highlighted in this guide. If you haven’t already downloaded the giffgaff app, you can get started by heading here. If you are using the giffgaff app, make sure you’ve updated to the latest software version.

This section shows how you’ve used your credit in the past 30 days. It shows usage you’ve been charged for (i.e. usage not included in any active plans you may have had). It reflects your current credit balance and your plan allowance. This section is automatically updated within a few seconds of each time you use your phone. Just text PAC to 65075, and you’ll be texted your PAC code. Give this PAC code to giffgaff, and they’ll start the switch.

You’ll also receive a copy of the code via text message. For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.